Terms and Conditions

1. General Terms

These Terms and Conditions apply to visitors of the Carters Cleaning Business Pro website and customers who request or receive cleaning services from us.

By using our website or services, you agree to provide accurate information and to use our services in a lawful and respectful manner.

2. Cleaning Services

Carters Cleaning Business Pro offers professional cleaning services including:

• Regular Cleaning
• Deep Cleaning
• Move In / Move Out Cleaning

Additional services may also be available depending on the needs of the property and the selected cleaning service.

3. Add-On Services

Available add-on services may include:

• Inside Refrigerator
• Inside Oven
• Inside Cabinets
• Interior Windows
• Baseboards
• Blinds
• Pet Hair Removal
• Laundry
• Bed Linen Change
• Organization / Decluttering

Add-on services should be requested in advance when possible so appropriate time can be allowed for the appointment.

4. Scheduling and Availability

Our regular hours of operation are Monday through Friday, from 7:00 AM to 7:00 PM.

Saturday and Sunday services are available by appointment only and require a minimum of 3 days’ advance notice.

Appointment availability may vary based on scheduling, staffing, property size, service type, and other business needs.

5. Customer Responsibilities

Customers are responsible for providing accurate information about the property and any specific cleaning needs before service.

Customers should also ensure that the cleaner can safely and reasonably access the areas scheduled for cleaning.

• Provide access to the property at the scheduled time
• Secure valuables, important documents, and fragile items
• Inform us of pets or special access instructions
• Identify areas requiring special attention
• Disclose known hazards or unsafe conditions

6. Pets

Customers should inform us in advance if pets will be present during the cleaning appointment.

Pets should be secured when necessary to help protect the pet, cleaning personnel, and the ability to complete the service safely.

7. Property Access

Customers are responsible for providing safe and timely access to the property.

If access cannot be provided at the scheduled appointment time, the service may need to be delayed, shortened, rescheduled, or otherwise adjusted depending on availability.

8. Cleaning Expectations

We make reasonable efforts to provide detailed and professional cleaning based on the service selected and the condition of the property.

Cleaning results may vary depending on factors including the age and condition of surfaces, staining, buildup, damage, wear, accessibility, and the amount of time available for service.

9. Delicate, Fragile, and Valuable Items

Customers should secure or identify fragile, valuable, sentimental, or delicate items before cleaning begins.

If an item requires special handling, the customer should notify Carters Cleaning Business Pro before the service is performed.

10. Unsafe or Unsanitary Conditions

We reserve the right to decline, stop, or modify services when conditions may create an unreasonable safety or health risk.

This may include hazardous materials, dangerous conditions, pest infestations, aggressive animals, excessive biohazards, or other circumstances outside the scope of ordinary cleaning.

11. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact Carters Cleaning Business Pro as soon as possible.

Rescheduled appointments are subject to availability. Any specific cancellation or rescheduling requirements communicated at the time of booking will also apply.

12. Pricing and Payment

Pricing may vary depending on the type of cleaning, size and condition of the property, requested add-ons, and other service requirements.

Any pricing, estimates, or service details provided before an appointment are based on the information available at that time and may be adjusted if the actual condition or scope of work differs significantly from what was originally described.

13. Service Concerns

If you have a concern regarding a completed cleaning service, please contact us as soon as reasonably possible and provide details about the issue.

We value clear communication and will review service concerns based on the circumstances of the appointment.

14. Website Use

The content on this website is provided for general informational purposes regarding Carters Cleaning Business Pro and its services.

You may not misuse the website, attempt unauthorized access, interfere with its operation, or use its content for unlawful purposes.

15. Intellectual Property

Unless otherwise stated, website text, branding, graphics, design elements, and business materials associated with Carters Cleaning Business Pro may not be copied, reproduced, or distributed for unauthorized commercial use.

16. Third-Party Links and Services

Our website may include links or tools provided by third parties. Carters Cleaning Business Pro is not responsible for the content, availability, privacy practices, or policies of third-party websites.

17. Limitation of Liability

To the extent permitted by applicable law, Carters Cleaning Business Pro will not be responsible for indirect, incidental, or consequential losses arising from use of the website or services.

Nothing in these Terms is intended to exclude or limit any rights or responsibilities that cannot legally be excluded under applicable law.

18. Privacy

Information provided through our website or during communication with our business is handled in accordance with our Privacy Policy.

19. Changes to These Terms

Carters Cleaning Business Pro may update these Terms and Conditions from time to time to reflect changes in business practices, services, or applicable requirements.

Updated terms may be posted on this page with a revised “Last Updated” date.

20. Acceptance of Terms

By continuing to use our website or engaging Carters Cleaning Business Pro for services, you acknowledge that you have reviewed and agree to these Terms and Conditions.